RETURNS AND WARRANTIES
Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system. Please allow 2-4 business days for funds to appear in your account after receiving this email.
If you are not satisfied with your online purchase you may return items within 30 days of original purchase.
To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.
Due to high demand, we do not offer merchandise exchanges. Tip: You'll get the right product fastest if you place a second order while returning your first order.
To return a purchase, please follow these instructions:
Highlight or circle the items you would like to return on your invoice or order confirmation.
Send a copy of this invoice or order confirmation back with the unwanted goods.
Pack all items with your invoice or order confirmation in a satchel / carton or reuse the original packaging. Please ensure that all boxed items (eg shoes) are also enclosed in a carton/satchel.
Attend your local Post Office and send to the below returns address.
Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. To keep you informed, we will email you confirmation of your refund, and how it is being processed to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.
* Unforutnately we don't offer a free returns service unless the item is received faulty, damaged or incorrect. For peace of mind we strongly suggest using tracked post as we are not liable for lost return parcels. Please allow 7 - 10 business days for use to receieve your merchandise. In the case that the item/s are received faulty, damaged or incorrect, please contact our customer service team to arrange a pre-paid postage label.
** REFUNDS AND RETURNS ARE NOT AVAILBALE ON FREE PROMOTIONAL ITEMS.
Merchandise must be returned within 30 days.
We will not accept merchandise that’s missing tags, worn, altered, or washed (unless faulty).
Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Shipping charges incurred during checkout are not refundable.
When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.
Note: Online purchases cannot be returned to a store or dropped off in person to any office or warehouse. Online purchases may only be returned by sending them to the Returns Address as per this process. If you have any questions, please contact the customer service team for assistance.
RVCA WETSUITS WARRANTY
WARRANTY CLAIMS ARE FOR PRODUCT BEING SENT TO RVCA FOR REPAIR. FOR RETURNS OF RVCA ONLINE PURCHASES, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM. AT RVCA WE PRIDE OURSELVES ON THE HIGHEST QUALITY CONSTRUCTION AND FIT. THE FOLLOWING WARRANTIES APPLY PER PRODUCT CATEGORY, UNDER NORMAL RECREATIONAL USE AND PROPER CARE, ON MATERIALS AND WORKMANSHIP FROM THE ORIGINAL PURCHASE DATE:
WETSUITS & WETSUIT JACKETS: 1 YEAR FROM ORIGINAL PURCHASE DATE ON ALL SEAMS, 1 YEAR FROM ORIGINAL PURCHASE DATE ON NEOPRENE.
RVCA IS THE ONLY PARTY AUTHORIZED TO DETERMINE WARRANTY ELIGIBILITY. SUBMITTING A WARRANTY CLAIM DOES NOT GUARANTEE REPAIR OR REPLACEMENT. PRODUCT SENT TO US FOR WARRANTY WILL BE EVALUATED FOR REPAIR (OR REPLACEMENT) AT RVCA’S SOLE DISCRETION.
REPAIRS CARRIED OUT BY RVCA ARE NOT COVERED BY WARRANTY.
THE FOLLOWING CIRCUMSTANCES WILL NOT BE COVERED UNDER WARRANTY:
REPAIRS, OR ALTERATIONS, TO ANY AREA OF THE PRODUCT DONE OR ATTEMPTED BY ANYONE OTHER THAN AN AUTHORIZED RVCA REPAIR FACILITY.
PRODUCTS CLASSIFIED AS SECONDS, SAMPLES, OR USED.
DAMAGE FROM SUNLIGHT, CHLORINE, IMPROPER RECREATIONAL USE OR CARE, OR ANY DAMAGE BEYOND THE PRODUCT'S NATURAL LIFE EXPECTANCY..
WARRANTY CLAIM REQUESTS WITHOUT VALID PROOF OF PURCHASE.
REPAIRED OR REPLACED PRODUCTS ARE COVERED FOR THE REMAINDER OF THE ORIGINAL WARRANTY.
RETURNS, WARRANTIES & CONDITIONS
IN ADDITION TO YOUR LEGAL RIGHTS, WE ALLOW A REFUND OR EXCHANGE FOR ALL GOODS (EXCLUDING PROMOTIONAL GOODS) RETURNED WITHIN 30 DAYS OF PURCHASE IF THE GOODS (INCLUDING ALL TAGS, LABELS AND PACKAGING), ARE UNUSED, UNWORN AND UNDAMAGED PROVIDED YOU HAVE PROOF OF PURCHASE AND HAVE COMPLIED WITH THE CONDITIONS OF SALE. IF GOODS ARE PURCHASED BETWEEN 1 DECEMBER AND 25 DECEMBER, WE WILL ALLOW A REFUND OR EXCHANGE OF THOSE GOODS IF RETURNED BY 26 JANUARY THE FOLLOWING YEAR IF THE GOODS (INCLUDING ALL TAGS, LABELS AND PACKAGING), ARE UNUSED, UNWORN AND UNDAMAGED PROVIDED YOU HAVE PROOF OF PURCHASE AND HAVE COMPLIED WITH THE CONDITIONS OF SALE.
SOME OF OUR GOODS COME WITH A GUARANTEE OR WARRANTY FROM THE MANUFACTURER AGAINST DEFECTS. OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE. WE WILL ASSESS A WARRANTY CLAIM IN ACCORDANCE WITH YOUR LEGAL RIGHTS, UPON RECEIPT OF A PROOF OF PURCHASE AND INSPECTION OF THE RETURNED GOOD.
TO MAKE A RETURN OR WARRANTY CLAIM, RETURN THE GOOD TO YOUR PLACE OF PURCHASE OR CONTACT OUR CUSTOMER SERVICE TEAM ON [#PHONE],[#EMAIL]
IT IS A CONDITION OF SALE THAT GOODS ARE NOT RESOLD FOR COMMERCIAL PURPOSES AND THAT GOODS ARE RETURNED TO THE COUNTRY FROM WHICH THEY WERE PURCHASED.