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RETURNS

Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system. Please allow 2-4 business days for funds to appear in your account after receiving this email.

30-DAY RETURNS

If you are not satisfied with your online purchase you may return items within 30 days of original purchase.
To qualify for a merchandise refund, items must be returned in original, unused condition with original tagging.

Exchanges

Due to high demand, we do not offer merchandise exchanges. Tip: You'll get the right product fastest if you place a second order while returning your first order. 

Returns Process

To return a purchase, please follow these instructions:

  1. Highlight or circle the items you would like to return on your invoice or order confirmation. 

  2. Send a copy of this invoice or order confirmation back with the unwanted goods. 

  3. Pack all items with your invoice or order confirmation in a satchel / carton or reuse the original packaging. Please ensure that all boxed items (eg shoes) are also enclosed in a carton/satchel. 

  4. Attend your local Post Office and send to the below returns address. 

  5. Once received in our warehouse, we will inspect and process the goods within 48 hours to ensure you receive your refund as quickly as possible. To keep you informed, we will email you confirmation of your refund, and how it is being processed to your original form of payment. In most cases, refunds should hit your account within 1-5 business days.

Australia Online Store Returns
RVCA Online Returns 
105 Corio Quay Road
North Shore VIC 3214 
 
New Zealand Online Store Returns 
RVCA Online Returns 
63A Apollo Drive 
Albany, Auckland 0632
 

* Unforutnately we don't offer a free returns service unless the item is received faulty, damaged or incorrect. For peace of mind we strongly suggest using tracked post as we are not liable for lost return parcels. Please allow 7 - 10 business days for use to receieve your merchandise. In the case that the item/s are received faulty, damaged or incorrect, please contact our customer service team to arrange a pre-paid postage label. 

** REFUNDS AND RETURNS ARE NOT AVAILBALE ON FREE PROMOTIONAL ITEMS. 

 

Return Policy

  • Merchandise must be returned within 30 days.

  • We will not accept merchandise that’s missing tags, worn, altered, or washed (unless faulty). 

  • Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

  • Shipping charges incurred during checkout are not refundable.

  • When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.

  • Note: Online purchases cannot be returned to a store or dropped off in person to any office or warehouse. Online purchases may only be returned by sending them to the Returns Address as per this process. If you have any questions, please contact the customer service team for assistance.

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