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FREE SHIPPING ON ORDERS OVER $50 - View Details

FAQ

MY ACCOUNT

HOW DO I SIGN IN?

IF THE USER NAME AND PASSWORD YOU'VE USED IN THE PAST IS NO LONGER WORKING, YOU MAY NEED TO CREATE A NEW ACCOUNT.

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

WE ACCEPT PAYPAL, VISA, MASTERCARD, AMERICAN EXPRESS AND AFTERPAY. 

WHEN WILL I BE CHARGED?

INITIALLY, YOUR CREDIT CARD WILL HOLD A PENDING AUTHORISATION AT THE TIME OF ORDER SUBMISSION HOWEVER YOUR CARD NOT BE FULLY CHARGED UNTIL YOUR ORDER HAS SHIPPED. MOST ORDERS SHIP WITHIN TWO DAYS OF RECEIVING YOUR ORDER. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE THE ORDER HAS SHIPPED FROM OUR WAREHOUSE.

IS YOUR SITE SECURE?

OUR SECURE SERVERS PROTECT YOUR INFORMATION USING ADVANCED ENCRYPTION AND FIREWALL TECHNOLOGY THROUGHOUT THE ORDERING PROCESS. MOST BROWSERS WILL SHOW A LOCK ICON IN THE BOTTOM STATUS BAR ON SECURE PAGES. LOOK FOR THIS ICON ON ANY WEB PAGE THAT ASKS FOR YOUR PERSONAL INFORMATION. TO FURTHER ENSURE YOUR SECURITY, WE USE STATE OF THE ART SSL (SECURE SOCKETS LAYER) ENCRYPTION TO PROTECT YOUR PERSONAL INFORMATION FROM unauthorised USE. VIEW PRIVACY POLICY.

SHIPPING

WHAT ARE YOUR SHIPPING RATES?

PLEASE VISIT OUR SHIPPING PAGE FOR DETAILS.

WHEN WILL MY ORDER SHIP?

MOST ORDERS SHIP WITHIN TWO DAYS OF RECEIVING YOUR ORDER, EXCLUDING WEEKENDS OR HOLIDAYS. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE THE ORDER HAS SHIPPED FROM OUR WAREHOUSE.

HOW CAN I TRACK MY ORDER?

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE THE ORDER HAS SHIPPED FROM OUR WAREHOUSE. IT WILL CONTAIN INFORMATION TO TRACK YOUR ORDER.

WHAT IF THERE’S A PROBLEM WITH MY SHIPMENT?

PLEASE CONTACT CUSTOMER SERVICE.

HOW DO I CANCEL AN ORDER?

OUR SYSTEM IS DESIGNED TO PROCESS AND SHIP ORDERS AS QUICKLY AS POSSIBLE. WE ARE NOT ABLE TO MODIFY OR CANCEL AN ORDER ONCE IT HAS BEEN PLACED. PLEASE CONTACT US IF YOU REQUIRE FURTHER ASSISTANCE.

RETURNS

WHAT IS YOUR RETURN POLICY?

30-DAY RETURNS: IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN IT WITHIN 30 DAYS.

HOW DO I RETURN AN ITEM?

PLEASE VISIT OUR RETURNS PAGE FOR INSTRUCTIONS.

HOW DO I EXCHANGE AN ITEM?

DUE TO HIGH DEMAND, WE DO NOT OFFER MERCHANDISE EXCHANGES. IF YOU WISH TO EXCHANGE AN ITEM, YOU WILL NEED TO RETURN THE UNWANTED ITEM FOR A FULL REFUND. PLEASE VISIT OUR RETURNS PAGE FOR INSTRUCTIONS. TIP: YOU'LL GET THE RIGHT PRODUCT FASTEST AND LOWER THE RISK OF IT SELLING OUT IF YOU PLACE THE SECOND ORDER WHILE RETURNING YOUR FIRST ORDER.

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